Discussion topic: Screen freezes during setup
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Message posted on 31 Jan 2024 01:06 PM
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Screen freezes during setup
During setup when I get to the point of connecting my account when I move to the next screen it freezes and the progress indicator doesn't change. I've tried on 3 separate occasions after turning off and on but doesnt get any further.
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Message posted on 31 Jan 2024 01:10 PM
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Re: Screen freezes during setup
@ConorCullen do you have it connected via WiFi? If so I'd suggest using an Ethernet cable and seeing if that helps it get further through the setup. It's possible it's freezing due to lack of internet connection.
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Message posted on 31 Jan 2024 06:42 PM
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Re: Screen freezes during setup
My puck was right beside the router and I've a 300mb download speed so it's not a WiFi connection issue.
Message posted on 31 Jan 2024 06:45 PM
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Re: Screen freezes during setup
The puck and glass being right next to a router has also been known to cause.
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Message posted on 01 Feb 2024 07:37 PM
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Re: Screen freezes during setup
I connected using cable and no difference
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