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Discussion topic: Unable to connect puck after recovery

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This message was authored by: SkystreamerHugo

Message posted on ‎01 Feb 2024 06:18 PM

Unable to connect puck after recovery

Hi, 

 

I had to recover my sky puck as it was flashing white. I have got to the page where to link account and activate but when I sign in on sky website I'm greeted to a message telling me to call customer support which then lead me here. 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎01 Feb 2024 06:21 PM

Re: Unable to connect puck after recovery

Posted by a Superuser, not a Sky employee. Find out more

@SkystreamerHugo  If you did  afull reset and can't get it set back up you'll need to call as the Stream support teamwill need to be involved.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: SkystreamerHugo

Message posted on ‎01 Feb 2024 06:22 PM

Re: Unable to connect puck after recovery

That's exactly what I did but I was ushered to this forum. Nightmare 

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This message was authored by: MarkGoldsmith

Message posted on ‎01 Feb 2024 06:39 PM

Re: Unable to connect puck after recovery

Posted by a Superuser, not a Sky employee. Find out more
@SkystreamerHugo wrote:

That's exactly what I did but I was ushered to this forum. Nightmare 

You need to basically ignore the automated system trying to send you here. If it asks did online solve the problem say "No". Or if it asks what your issue is trying saying "Sky Stream issue or error" and see if that helps.

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