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Discussion topic: Saying need to upgrade

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This message was authored by David343435 This message was authored by: David343435

Saying need to upgrade

My sky stream puk is saying I need to upgrade grade my subscription to watch live tv even tho it's all saying activate on my account

iv reset the box and it's still doing the same 

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This message was authored by GD1 This message was authored by: GD1

Re: Saying need to upgrade

Posted by a Superuser, not a Sky employee. Find out more

@David343435  When did you setup your Stream puck originally?   

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


David343435
Topic Author
This message was authored by David343435 This message was authored by: David343435

Re: Saying need to upgrade

Set it up last year I go on to my account and it's saying it need to be returned but I haven't cancelled my tv only my phone 

This message was authored by Mister_Dalek This message was authored by: Mister_Dalek

Re: Saying need to upgrade


@David343435 wrote:

Set it up last year I go on to my account and it's saying it need to be returned but I haven't cancelled my tv only my phone 


Your TV service must have been cancelled (possibly in error) too. You're best off ringing Sky to get this sorted. 

David343435
Topic Author
This message was authored by David343435 This message was authored by: David343435

Re: Saying need to upgrade

I can't ring as I'm waiting for my new sim card to be activated 

 

This message was authored by markarina This message was authored by: markarina

Re: Saying need to upgrade

I'm having the same issue ("you need to upgrade your subscription"), but my puck has been set up and in use for about 18 months without any break in the subscription. The "My Sky" screen shows the subscription as active and the last bill was for the period to 21. November.  Everything is viewable via Sky Go.

 

Have restarted multiple times, sometimes get a few channels, not the same ones each time.   Very frustrating, much prefer to watch on TV vs. computer

This message was authored by lettice This message was authored by: lettice

Re: Saying need to upgrade

Posted by a Superuser, not a Sky employee. Find out more

@David343435 

 

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by Addie15 This message was authored by: Addie15

Re: Saying need to upgrade

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @David343435.

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Saying need to upgrade

Posted by a Sky employee

Hi @David343435 

 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
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