0

Discussion topic: STV Player will not reliably pause or skip ads

Reply
This message was authored by: groupcaptain

STV Player will not reliably pause or skip ads

Quite new to this malarky. It's a bit hit and miss so far. We thought we were progressing but today the STV programmes would not pause or move forwards through ads (having been aired initially more than 24 hours ago). I think we all have to accept that streaming will be the future but it is not explained how unreliable and complex/disjointed the streaming is by comparison to Sky-Q which we had before. It was sold to us as a move forwards without any warnings about the pitfalls. Anyone any tips about the STV programmes ability or otherwise to be advanced or paused. Thanks for any help. I've found this forum to be very helpful or sometimes sympathetic!

Reply

All Replies

This message was authored by: GD1

Re: STV Player will not reliably pause or skip ads

Posted by a Superuser, not a Sky employee. Find out more

@groupcaptain  From the SKy Help pages:

 

For the ITVX, STV Player and All4 TV apps, using voice control to skip a number of minutes is not currently supported. The fast forward speed options will depend on the app.

 

We're working with the app partners to make sure this experience is as consistent as possible. So that rewinding and fast forwarding is seamless and easy, no matter which app you’re in.

 

Fast forward ads in the ITVX app

To fast forward adverts in the ITVX app, the Right fast forward button won't work until you press the centre/OK button on the fast forward icon on screen first.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Avatar for groupcaptain
Level 1 icon
Topic Author
This message was authored by: groupcaptain

Re: STV Player will not reliably pause or skip ads

Thanks for your reply. I will try the ITVX tip if/when I use that. Really appreciate your response.

This message was authored by: mikealanr

Re: STV Player will not reliably pause or skip ads

Posted by a Superuser, not a Sky employee. Find out more

Hi @groupcaptain 

 

Another tip for ITVX is pause the ad and press rewind. It then plays the next segment of the show. I find this much quicker than waiting for the ads to skip with FF.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Avatar for groupcaptain
Level 1 icon
Topic Author
This message was authored by: groupcaptain

Re: STV Player will not reliably pause or skip ads

Thanks! Do Sky publiscise this technique? It seems a bit of a workaround. Grateful to you for replying. Still a bit shocked by the lack of cohesivness of this product.

Reply