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Discussion topic: Sky Stream Remote

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Avatar for alfies+mum
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This message was authored by: alfies+mum

Message posted on ‎27 Dec 2025 09:06 PM

Sky Stream Remote

Only had sky stream a few months.. Already had to change the batteries once a couple of weeks ago.. Last few days the remote keeps freezing.. Won't respond to any of the buttons. Need to remove the batteries and put them back in before it works again... Any ideas?
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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎27 Dec 2025 10:19 PM

Re: Sky Stream Remote

Posted by a Superuser, not a Sky employee. Find out more

Hi @alfies+mum 

 

Try the steps here: https://www.sky.com/help/articles/remote-control-help-sky-glass

 

If still not working properly the last step will advise you how to obtain a replacement. It sounds like it could be a faulty remote.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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