SKY Stream change - package not as agreed

[HughCra]

When I changed from SKY Q to SKY Stream it was on the clear understanding that I my package would not be downgraded. When watched Paramount last night, I had to endure adverts - when previously, when on SKY Q, Paramount was advert free. Please amend this - I should not be charged extra for this! I was assured when negotiating the contract renewal that my package on SKY Stream would not be different to what I had on SKY Q.

[GD1]

@HughCra  In case you're not aware this is a customer helps customer community, you're not contacting Sky Customer services, you will need to give Sky a call to change the package you agreed to.

The community can't access your account or make any changes.