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Discussion topic: Router compatibility with Sky Stream Pucks

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This message was authored by: FYRE+SHAMAN

Router compatibility with Sky Stream Pucks

I have pucks on ethernet as WiFi was terrible, and still have all the issues people describe of loss of picture, sound, freezing etc. I replaced every physical component including the pucks, ethernet cable, hdmi, TV etc . All that is left is the router and the actual feed to the house from Gigaclear. Speed is excellent but there is no way to establish stability. The system is Linksys Velop mesh.  I have tried static IP and a host of other settings changes to no avail.   So, I can now choose a new ISP and router. I asked Tech Support whether specific routers had compatibility issues such as the EE 7 Pro, Vodafone, and the Eero Pro 7 mesh.  I explained everything very carefully but the 'expert' was clueless and simply said the pucks work if there is a connection.  I know mesh systems need settings adjustments but really wanted to know if I should avoid any specific routers, based on their tech support records. Anyone have any insights please?

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This message was authored by: GD1

Re: Router compatibility with Sky Stream Pucks

Posted by a Superuser, not a Sky employee. Find out more

@FYRE+SHAMAN  Just about any router is compatible.

 

With stream it's not so much the routers but the quality of broadband and speed, latency etc.

 

Personally I use Draytek equipment and have no issues.

 

Eero are highly rated so you shouldn't have any issues with that setup.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: FYRE+SHAMAN

Re: Router compatibility with Sky Stream Pucks

Thanks. 
Gigaclear are now offering Eero 7  and 7 Pro mesh to new customers so I'll try to get them to supply me. 🙂

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