My Sky remote's voice control does not work.

[NoviceJohn]

Hi,

  I purchased a Sky package in Jan. with broadband. It works thru' a streaming puck, which in theory, can be controlled by my voice.

In the 1st week it worked perfectly and the closed  down telling me to use buttoons 1 and 3, 7 and 9.

I wrote to the Forum about this and received several helpful answers, but no suggestions worked. So I gave up, as i was not too well.

Now I'm better, I realise that the remote is faulty and it makes the job of switching channels and editting the PG very  complicaated.

You see I'm 82 and have a severe Essential Tremor (like Parkinnsons, only confined to the control of my hands, which is difficult to control, as the Government and themanufacctures cannot agree on the price of the correct pills for my condition. i.e. no pills in the wwhole country, not even privately.)  The result of thiis is that I double tap on the keys of a keyboardd and now can only drream of using a tablet. (It took 10 mins to type the first para of this letter, because of having to stop and correct the wording.)

Please can anyone tell me who to write to, in order to get my remote replaced.         John

[mikealanr]

Hi @NoviceJohn 

The information here will tell you how to troubleshoot your remote and how to obtain a replacement: https://www.sky.com/help/articles/remote-control-help-sky-glass

You can use a mobile phone or tablet remote control app for iOS or Android. See: https://www.sky.com/help/articles/sky-remote-app

Not sure if any assistive technologies in these devices could support you but something to investigate. The other thing is sky have an accessibility team it might be worth engaging them: https://www.sky.com/help/accessibility-information

MikeAlanR

[NoviceJohn]

Hi Mike,

I've tried all your ssuggestions and none worked,

Why?

           Well it's all down to Sky. Its system cannot cope with anything out off the norm.

I'll try again tomorrow, when I've calmned down. Never had such bad after sales service. I'll be going back to TalkTalk when my ccontract's up. Sky just refuses to allow me even to write a simple email to explain the problem and trying to return a faulty product or seek help over non accessibility, it would be eassier for me to join America's moon mission!

Anyway thanks for yyour help.

                                                              John

[Mark39]

@NoviceJohn if you work through the first link in @mikealanr's post, then tap on 'still need help', then 'prefer to get in touch', you'll be taken to an online form you can complete to request a replacement remote.