Hi @Ruby2010
You will need to call sky as we are fellow customers. Usually they can pause glass / loan repayments for a period but expect full payment for services.
Here is some more information which may help:
https://www.sky.com/help/articles/missed-payments-sky-glass &
https://www.sky.com/help/articles/support-with-financial-difficulty
If you pay via DD and it fails they will try again after 10 days. If this fails again services are usually suspended.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
