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Discussion topic: Retrieving 'Lost' Items in Playlist

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This message was authored by Somedayscratch This message was authored by: Somedayscratch

Retrieving 'Lost' Items in Playlist

I have had 'Live College Football' in my playlist and it has been dutifully adding all games shown until yesterday. All content in the playlist is now missing, the games not recorded yesterday, but the series remains. Is there any way of recovering the lost items in the series? I suspect the answer is no and I realise this was covered in February but wanted to see if there have been any developments since then. Thanks!


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This message was authored by Jporch316 This message was authored by: Jporch316 Answer

Re: Retrieving 'Lost' Items in Playlist

Posted by a Superuser, not a Sky employee. Find out more

@Somedayscratch wrote:

I have had 'Live College Football' in my playlist and it has been dutifully adding all games shown until yesterday. All content in the playlist is now missing, the games not recorded yesterday, but the series remains. Is there any way of recovering the lost items in the series? I suspect the answer is no and I realise this was covered in February but wanted to see if there have been any developments since then. Thanks!


In the settings is a "manage all" section where you should be able to view and play episodes that are missing from the main playlist 

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43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.

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This message was authored by Jporch316 This message was authored by: Jporch316 Answer

Re: Retrieving 'Lost' Items in Playlist

Posted by a Superuser, not a Sky employee. Find out more

@Somedayscratch wrote:

I have had 'Live College Football' in my playlist and it has been dutifully adding all games shown until yesterday. All content in the playlist is now missing, the games not recorded yesterday, but the series remains. Is there any way of recovering the lost items in the series? I suspect the answer is no and I realise this was covered in February but wanted to see if there have been any developments since then. Thanks!


In the settings is a "manage all" section where you should be able to view and play episodes that are missing from the main playlist 

——————————————————————————
43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.
This message was authored by Jporch316 This message was authored by: Jporch316

Re: Retrieving 'Lost' Items in Playlist

Posted by a Superuser, not a Sky employee. Find out more

Also worth a reboot of your device by pulling the plug for a few minutes to see if this solves the issue 

 

there's always a chance that the shows have been removed due to rights 

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43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.
This message was authored by Stephen+Mourton This message was authored by: Stephen+Mourton

Re: Retrieving 'Lost' Items in Playlist

@Jporch316  I thought the best way to restart Stream was via Restart in the Settings? 

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Retrieving 'Lost' Items in Playlist

Posted by a Superuser, not a Sky employee. Find out more

Personally pulling the plug is my favoured method. It totally stops the  electrical current to the device and forces a super clean reboot

 

same with firestick and Xbox. Many a time a soft restart doesn't clear a glitch 

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43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.
This message was authored by Jporch316 This message was authored by: Jporch316

Re: Retrieving 'Lost' Items in Playlist

Posted by a Superuser, not a Sky employee. Find out more

As an extra to this I use Tapo smart plugs on these devices so I can either use the Tapo app on my phone to cut the power to the plug or just say "Alexa stream off" then "Alexa stream on"

 

they are quite reasonably priced and save wear and tear on the knees and shoulders 

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43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.
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