Reset puck and now can’t activate it

[PhilG1]

Puck had been playing up for a couple of weeks so did factory reset but now I can't activate it. 
It sends me to the activation site but that says there is a problem and to contact Sky. 
Sky send me here !!!!

Any help would be good. 

[GD1]

@PhilG1  You'll need to persist with calling and remain on the line even if it directs you to the forum as you'll need to get the help of the Glass Support team.

[PhilG1]

Couldn't hold on because it cut me off after saying the department was closed. 🤷‍♂️

[GD1]

@PhilG1  You'll neeed to call tomorrow, as a side note unless Sky specifically instruct your to do a full reset on a puck, you shouldn't need to be doing it as this is the kind of issue it can cause.

[PhilG1]

This is one of the many reasons I hate Sky. If only I had any other options. 
Decent product backed up by the worst customer service in the world. 
Thanks anyway. 

[Exiled-in-HH]

Sky usually comes near the top of Ofcom's delivery of service monitoring😉

There are lots of options now unlike 10 or even 5 years ago🤔