Discussion topic: Remote

This message was authored by: Frequency · ‎13 Oct 2024

Followed a post regarding remote not working although sky had loaded as it should.

Followed instructions but to no avail went to troubleshooting and it turned out my batteries had leaked inside the remote ?

Both are only 2 months old ?.....Duracell batteries inside must have been faulty ?...surely the remote couldn't have caused them to have leaked?

This message was authored by: mikealanr · ‎13 Oct 2024

Hi @Frequency

As the puck is loaned to you, if you call Sky customer support they will arrange a replacement. We are fellow subscribers here on the forum. I guess we don't know how long the remotes have been in storage before being shipped out.

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

Discussion topic: Remote

Remote

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