Remote won’t turn on puck .

[Soulboy]

Hi ,

I recently added 3 new pucks to my account.

Two work fine , the 3rd had issues from the start . Initially the remote didn't work at all SKY resolved by sending me a new remote.

When I first powered up the puck , it was identified as being allocated to somebody else , I resolved this .

The issue now is when the puck goes into power saving mode , it won't switch on again from the remote . I have to power on again from the puck , which is a pain.

I've tried re-pairing the remote, i've tried pairing a different remote, I've factory reset the puck , I've tried turning off the power saving function.

None have worked.......help !!!

[Jporch316]

Hi @Soulboy 

@this sounds like the issue some users recently had in the thread below 

https://helpforum.sky.com/t5/Sky-Stream/Sky-Stream-Remote-won-t-turn-on-any-of-my-pucks/m-p/4550682#...

[Soulboy]

Thanks . Seen this thread . Will try .

[Jporch316]

@Soulboy 

Be interesting if you swap your remotes and pair one of the others to the puck .... 

If that's the case you can claim for a new remote under warranty from the link below 

Replace remote

https://www.sky.com/help/forms/streaming-tv-remote

[Jporch316]

Also have you tried removing and repairing the remote 

The remote can be reset and paired again following these steps;

1.   Press and hold 7 and 9 together on your Sky remote for three seconds.
2.   Press and hold 4 and 6 together for three seconds.
3.   Press and hold 1 and 3 together for three seconds and follow the on-screen instructions.

[Soulboy]

Yeah , done all that & tried pairing with another remote, still doesn't work . That's why I think it's the puck & not the remote