Remote problem

[Jonsey1]

I'm having problems linking my Samsung  TV to the puck some features work on the remote but volume doesn't. I've tried all the screen promps. Is there a secret code I wonder. TV is three years old. 🤔

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147