Remote not working sky stream

[Juleshas]

My remote is faulty and intermittently stops working. Takes me ages to jiggle it and make it work. It also seems  to eat batteries! 

[Tim+Adams]

Hi @Juleshas 

Try the information on the link below, if it's still not working correctly press the "still need help" button on the last page to call Sky who might replace it for you.

https://www.sky.com/help/articles/remote-control-help-sky-glass

Thanks,

Tim

[Fothergill1]

@Juleshas My remote also got through batteries at a rate of knots so I phoned Sky and they replaced it for me.  The new one has been fine.

To get your remote working again (it won't help with the batteries) you could try the following which sounds stupid but it has worked for many people on the forum (including me when I dropped it and it stopped working). Hold the remote at both ends and give it a gentle twist as though you were wringing out a cloth.

If you still have trouble follow the link give by @Tim+Adams and request a replacement.

While waiting for a replacement you can use a SKy Q remote if you have one available.

[Jporch316]

@Fothergill1 

It's been a while since we posted the "wringing" technique 

[Fothergill1]

@Jporch316 Agreed but there was no indication how long @Juleshas has had the Glass  / remote so it might have been on of the older problematic ones particularly as some of the old remotes also have the short battery life 😀

It might not resolve the issue but worth a try.

[Tim+Adams]

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@Jporch316 wrote:

@Fothergill1 

It's been a while since we posted the "wringing" technique 

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I would like to think all those remotes are now replaced! 

Thanks,

Tim

[Fothergill1]

@Tim+Adams Yes hopefully but of course people who have had their remote for more than a few months will still have the old ones.

They can always check as the newer ones have a white dot under the batteries 😀

[Jporch316]

@Tim+Adams 

The good old days 😉