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This message was authored by: Yram23

Remote dead cannot link TV

Initial set up . Hub working , puck appears to work but remote dead . So cannot get tv to link with puck so no SKY tv 


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This message was authored by: Fothergill1 Answer

Re: Remote dead cannot link TV

Posted by a Superuser, not a Sky employee. Find out more

Hi @Yram23  I suspect the tab has broken off inside the remote when you removed it as already suggested by @BenJoBanjo

 

Removing the back of the remote can be a problem the first couple of times as it it very stiff.  A number of people have found that wearing rubber kitchen gloves helps to give more purchase on the plastic components.

 

The following is a troubleshooting guide for remote controls which might be of interest.

https://www.sky.com/help/articles/remote-control-help-sky-glass

 

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This message was authored by: BenJoBanjo

Re: Remote dead cannot link TV


@Yram23 wrote:

Initial set up . Hub working , puck appears to work but remote dead . So cannot get tv to link with puck so no SKY tv 


Have you fully removed the paper from the battery compartment? Tried changing the batteries? 

This message was authored by: Fothergill1 Answer

Re: Remote dead cannot link TV

Posted by a Superuser, not a Sky employee. Find out more

Hi @Yram23  I suspect the tab has broken off inside the remote when you removed it as already suggested by @BenJoBanjo

 

Removing the back of the remote can be a problem the first couple of times as it it very stiff.  A number of people have found that wearing rubber kitchen gloves helps to give more purchase on the plastic components.

 

The following is a troubleshooting guide for remote controls which might be of interest.

https://www.sky.com/help/articles/remote-control-help-sky-glass

 

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This message was authored by: Yram23

Re: Remote dead cannot link TV

Hi thanks for the info but already tried all those. Just gave up and ordered a replacement. Not a good start. 

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