Rem

[John3431]

I tried to set up my tv but the paper thats in my remote ripped and I cant pull it out.  How do I contact sky to inform them that I need another remote

[GD1]

@John3431  You don;t need  anew remote, you can slide the back of the remote off as per the guide here https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-remo...

[John3431]

It's a sealed unit

[GD1]

@John3431  If it's a Sky Stream or Sky Glass remote it most certainly is not a sealed unit, how would you change the batteries otherwise, have you tried the steps in the guide posted above?

[mikealanr]

Hi @John3431 

They aren't sealed units. The back cover can be very stiff to begin with, but you can open it as per the instructions posted by @GD1.

MikeAlanR

[Jason+Golding]

Sealed unit that takes  disposal batteries. lol. Sorry, couldn't resist ! Lol

[Fothergill1]

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@John3431 wrote:

I tried to set up my tv but the paper thats in my remote ripped and I cant pull it out.  How do I contact sky to inform them that I need another remote

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@John3431 Removing the back of the remote can be a problem the first couple of times as it it very stiff. 

I find holding the remote at both ends with the buttons down and my thumbs on top and then applying pressure and pushing with one thumb and pulling with the other in the direction of the arrow is sufficient to remove the cover. Note the back only moves a few millimetres and can then be lifted off. 

A number of people have found that wearing rubber kitchen gloves helps to give more purchase on the plastic components.