You tube freezes every time on sky stream but not on firestick!

[Maurice+P]

Any ideas please. You tube freezes every time on sky stream but not on firestick! Unplugged and reset but still freezes.

[lettice]

What do you mean by reset.

Its not advisable in settings to do action the reset option, unless Sky have asked you to.

Try doing a restart of the puck from the restart option in settings;

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Secondly, try an app refresh;

1. Press Home on your Sky Q remote, then highlight Settings
2. Press 0,0,1 and Select to access the Installer menu
3. Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing.

The refresh can take 24 hours to complete.

Have a read of this Sky help article;

https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-tv-a...

[Maurice+P]

Hi there. Thank you. I just unplugged and plugged back in when I said Reset. Am trying your suggestions. Have restarted in settings. So far so good.