Hi, I recently joined Sky Stream as a new customer, but despite having a stable wi-fi connection of above 45mbps, it would not work (Frozen screen - No audio or video stream). I connected a brand new Cat 6 ethernet cable and got exactly the same result. After 2 days of trying without success I cancelled my account and a few days later when the packaging arrived from Sky, I returned the puck.
What I would like to know is how long would I have to wait before I could rejoin Sky as a new customer? I am thinking of giving it another try, but would like to benefit from new customer rates.
Thanks, DT.
