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This discussion topic has been answered Discussion topic: QS040.040.00P Issues

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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith

Message posted on ‎21 Aug 2026 11:28 AM

Re: QS040.040.00P Issues

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@mancsmark wrote:

I am not on the version everybody else seems to be on, but I am experiencing blank tiles (I'm not experiencing the other issues people have mentioned though like UI lagging when scrolling, Playback stutters, Sound drop, Occasional pixelation).

 

My build version is QS040.011.00P and my UI version is 3.268.1.

 

The blank tiles seem to get worse and worse as the day progresses I am finding. Restarts of the puck don't seem to resolve it.

It would seem you are on the affected UI version of 3.268.1. As per the post from  @Fothergill1 above, the issue seems to be resolved on the 3.268.3 version of the UI software. 

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: Fothergill1

Message posted on ‎21 Aug 2026 11:37 AM

Re: QS040.040.00P Issues

Posted by a Superuser, not a Sky employee. Find out more

HI @mancsmark like you I was only having the blank icon issue with UI 3.268.1 but as I mentioned above the icons seem to be OK at the moment since I was updated to 3.268.3.  Sky roll out updates in batches so unfortunately you will just have to be patient and wait for your turn to come around.  Hopefully you will get it soon and that i resolves your icon issue 🤞

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This message was authored by: Gincap

Message posted on ‎21 Aug 2026 11:41 AM

Re: Sky stream regularly picture freezes but sound continues and internet ok.

@Fothergill1 

 

Hi there hope you're keeping well.

Oh excellent news, all my kit is currently on 3.268.1 so hopefully .3 is not far off 🤞🏻

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This message was authored by: Lldixiell

Message posted on ‎21 Aug 2026 07:59 PM

Re: QS040.040.00P Issues

I have had the blank tiles since April waited 3 months for a fix but none came canceled sky after 3 months of frustration 

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