QS040.040.00P Issues

[Gincap]

@Paul+Dray 

My Platform version is the same as yours so whether that has anything to do with it 🤔

I've had to stop using Sky for now until the updates are pushed out it's just too frustrating to use with the various glitches. 

The other half who is a Sky fan hence us coming back to it for the second attempt has also had enough we've used Apple consistently these passed few days and it's a yes so 👍

[purpleparrotuk]

I've had missing thumbnails for a few days too. 

[trevforum]

Yeah with 40.040 I'm having to do a soft restart every 3 or 4 days. Also,  losing wi-fi occasionally also sorted by a soft restart.  Q37 was rock solid for me.

[ollymoran]

Have had stream for a while now and have 4 pucks. Have started to have real problems with it as it's always missing icons as I scroll through, the select banner is always lagging u press it and 30 seconds it shows up or doesn't show at all and the tv guild just keeps saying waiting for schedule and it doesn't display any channels. I contacted sky and they told me to do these 3 steps of resetting, resetting apps, WiFi etc which I had already done myself but it doesn't work. Getting really frustrated by it. Also every now and then when I turn box on it displays no WiFi at all. I have it connected via Ethernet to stop problems like this but doesn't help. I know it's not my WiFi as it's a solid 500 upload and download. Seriously thinking of getting sky Q back. Anyone else had this problem? 

[Angel_Aka]

@ollymoran 

If you have a browse round the forum you'll see that this is pretty common at the moment. It would seem that the latest software update on the pucks is causing issues for many people. Sky are aware and are rolling back the software in batches. You can't force the update. 

[ollymoran]

So if it's a known issue because of an update why didn't they tell me when I threatened to go back to sky Q yesterday! 

[Angel_Aka]

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@ollymoran wrote:

So if it's a known issue because of an update why didn't they tell me when I threatened to go back to sky Q yesterday! 

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The sales advisors aren't given such information. Even if they were they wouldn't admit to any issues. They want the sale after all. 

[ollymoran]

Don't really want to go back to Q if I don't have to. Any idea when they are rolling out the updates? Or do we just sit it out and wait? 

[MarkGoldsmith]

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@ollymoran wrote:

Don't really want to go back to Q if I don't have to. Any idea when they are rolling out the updates? Or do we just sit it out and wait? 

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You just to sit and wait unfortunately.

When it comes to new software versions, be it UI updates or the actual software release Sky roll them out in small batches so all you can do is wait for the bug fixes to be released to your device as they gradually expand the rollout.

[Matt42]

I can't take any more with the constant glitches. I have spoken to them tonight as they were closing about going back to sky q. They are going to arrange tomorrow morning.

slightly cheaper than paying now. Don't really want to go back, but I find myself annoyed and frustrated too often. 

[HCUK]

So here's a thing.  My network is set up for Ethernet only and when straying today  the puck could not find a network  connection despite all other devices working fine.  After several restarts of the puck and the router no luck in getting a network connection.  

I turned wifi on a hey presto all tiles populated and as zappy as anything in comparison.

I wonder if some elements of Sky Stream only work on WiFi or if the ethernet port has an issue.  All has been fine since first set up on ethernet only and no wifi.

[HCUK]

Nope spoke too soon 

IMG_5311.jpeg

 

[Gincap]

It won't be right until a rollback or new update is pushed out. Sky know of this issue it is reported here on many posts, Reddit is full of it and if you Google this issue there are reports confirming that Sky 'again' have released a dodgy update.

Sadly it happens all too frequently and always takes an age to rectify.  Your only option is just sit it out until resolved or walk away.

[Fothergill1]

HI @Gincap On Monday every single icon on my homepage (as far as the settings rail) was blank.  I went away for a couple of days and returned yesterday evening.  I noticed that my UI Version had changed from 3.268.1 to 3.268.3 and all my homepage icons were showing correctly and still are this morning. So hopefully the change in UI version to 3.268.3 is the fix for this issue.  Fingers crossed 🤞

[mancsmark]

I am not on the version everybody else seems to be on, but I am experiencing blank tiles (I'm not experiencing the other issues people have mentioned though like UI lagging when scrolling, Playback stutters, Sound drop, Occasional pixelation).

My build version is QS040.011.00P and my UI version is 3.268.1.

The blank tiles seem to get worse and worse as the day progresses I am finding. Restarts of the puck don't seem to resolve it.