QS033 Software Update

[Super+Anthony]

Thanks @Jason+Golding . I just want Sky to sort things out

[Paul+Dray]

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@TimmyBGood wrote:

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@GD1 wrote:

@Stephen+Mourton  Airplay is Glass only

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Presumably because with a Stream puck the assumption would be Airplay would go straight to the television set.

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Yep. I'm actually surprised that Glass didn't come to the market already setup for Airplay. Most TV's have had it as standard for ages. 

I've got the QS033.014.00P update today btw. 

[MohsinAwan]

The only issue left for me was itv channels pixelating and this update seems to have resolved that. No complaints from me anymore with sky stream 

[tvboy55]

Always had lip sync issues since moving to stream found switch to another channel then going back works on live tv or stopping and starting stream if in playlist - not acceptable but ... 

[Super+Anthony]

Still getting Black screen, freezing, rebooting!!!

Please Sky...

[Mark39]

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@Super+Anthony wrote:

Still getting Black screen, freezing, rebooting!!!

Please Sky...

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Something's clearly not right. Still not seeing any of this. Have you asked for, or been offered a replacement Puck?

[Super+Anthony]

Already had a replacement recently! It's all very odd and it's definitely not my ISP

Really hoping it will all get sorted by Sky. They are helpful though and understand the frustration with it all

[Jporch316]

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@Super+Anthony wrote:

Already had a replacement recently! It's all very odd and it's definitely not my ISP

Really hoping it will all get sorted by Sky. They are helpful though and understand the frustration with it all

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Are you still on WiFi or are you back on Ethernet ?

[Super+Anthony]

I was on Ethernet and swapped to WiFi after taking the advice of the very helpful person on the phone

[lettice]

It does sound you have some kind of intermittent interference going on.

If you are happy to, try this test.

Would first suggest trying the restart of your Sky Stream box
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

Once that restart is complete, and you are sat on the Sky Stream homepage would the suggest doing a good hour or so test.

Launch Netflix via voice on your puck, and do the Netflix network test;

In Netflix, scroll down the left menu to Get help. Choose Check Network.

Once  that speed test is complete, do not exit Netflix, but say in the puck remote using voice a channel like Sky Sports cricket, Sky Atlantic, Sky News, Sky Arts. Please choose a Sky channel.

Watch that channel for about ten minutes.

Say Netflix using voice in your puck remote again and do another Netflix network test.

Repeat as above using voice switching between channels and Netflix for a good hour or so.

Making note of the speed test results.

Would suggest also in the other switching, choosing other channels like non Sky ones for the test, your choice.

Do not try the Sky Sports Main event channel or the Sky sports live sync channels.921/922 for this test

Let us know the reports.

[Super+Anthony]

Will do that over the weekend and come back, thanks. I am not the only person with these issues though. Thanks @lettice 

problem though is you can't just stay on the home page for an hour as it will turn off

[Super+Anthony]

126.21Mbps

123.56MBps

I will just let Sky continue to do their work and sort everything out

 thank you though

[lettice]

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@Super+Anthony wrote:

Will do that over the weekend and come back, thanks. I am not the only person with these issues though. Thanks @lettice 

problem though is you can't just stay on the home page for an hour as it will turn off

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You will be on the homepage for less than a minute after that initial restart and then going in and out repeatedly into Netflix and tv channels for the hour or so.

So will not frequent the homepage after that.

I only mentioned homepage, so after the restart you start  actioning the tests and switching between Netflix and live channels without running anything else, so starting a clean slate.

[Super+Anthony]

I have provided the speeds 😀

It's all a bit confusing though for me, particularly cause of being Neurodivergent, but you being very helpful 

I will just wait for Sky to do more and hoping they sort everything out, as after all it's their responsibility 

Thank you so much @lettice 

[Super+Anthony]

Now 77mbps and 112mbps