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Discussion topic: Stream

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This message was authored by: Cody6

Message posted on ‎31 Dec 2024 04:00 PM

Stream

Trying to reinstate my streaming box but keeps coming up error try again later 

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This message was authored by: mikealanr

Message posted on ‎31 Dec 2024 04:35 PM

Re: Stream

Posted by a Superuser, not a Sky employee. Find out more

Hi @Cody6 

 

You will need to provide more information! We are fellow customers and not Sky support. When you say reinstate, do you mean your services were restricted?

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Cody6

Message posted on ‎31 Dec 2024 04:41 PM

Re: Stream

Yes service was stricted paid now and when I click reinstate it just comes up error try again later 

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This message was authored by: mikealanr

Message posted on ‎31 Dec 2024 05:15 PM

Re: Stream

Posted by a Superuser, not a Sky employee. Find out more

Hi @Cody6 

 

Are you doing this via the app or website? See these instructions on reinstating your account: https://www.sky.com/help/home/sky-tv/sky-tv-glass/account-and-billing-sky-glass/bills-and-payments-s...

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Cody6

Message posted on ‎31 Dec 2024 05:20 PM

Re: Stream

I've tried on the app and on the web still coming up with error try again later quick enough to take the money but then left with no service still 

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This message was authored by: Exiled-in-HH

Message posted on ‎31 Dec 2024 07:05 PM

Re: Stream

You  made the payment?

 

Did you set up a new monthly payment method?

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Message posted on ‎31 Dec 2024 11:34 PM

Re: Stream

Yes made payment and set up new direct debit but stil won't reconnect my services when I click get my services back up and running 

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