Hi @lcolin
You will need to provide more information for the community to assist. We are fellow customers and have no idea about your set up unless you tell us.
Have you tried a reboot? Is this a new set up or was it working previously? Who is your ISP? Etc etc.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
