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Discussion topic: Puck

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Avatar for Jal
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This message was authored by: Jal

Message posted on ‎17 Aug 2025 11:03 AM

Puck

My puck not coming now at all now 

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Avatar for BenJoBanjo
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This message was authored by: BenJoBanjo

Message posted on ‎17 Aug 2025 11:06 AM

Re: Puck

@Jal wrote:

My puck not coming now at all now 

Have you unplugged it for a minute or two at the wall? 

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Avatar for lettice
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This message was authored by: lettice

Message posted on ‎17 Aug 2025 11:19 AM - last edited: ‎17 Aug 2025 11:56 AM

Re: Puck

Posted by a Superuser, not a Sky employee. Find out more
@Jal wrote:

My puck not coming now at all now 

What you need to do is follow the advice in this Sky help article, namely step 4 the recovery procedure.

 

https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck

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This message was authored by: Fothergill1

Message posted on ‎17 Aug 2025 11:54 AM

Re: Puck

Posted by a Superuser, not a Sky employee. Find out more

@lettice your link isn't working and is taking you around in circles.

 

@Jal  The usable link is https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck 

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