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Discussion topic: Puck

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Avatar for Dyeabs
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This message was authored by: Dyeabs

Message posted on ‎16 Jul 2025 06:55 PM

Puck

I had Sky broadband installed last week and the engineer said we should enquire about 'Puck'. How do we get it???

 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎16 Jul 2025 06:59 PM

Re: Puck

Posted by a Superuser, not a Sky employee. Find out more

@Dyeabs  Call Sky or order online at sky.com

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: KelvinOsadolor

Message posted on ‎16 Jul 2025 09:15 PM

Re: Puck

  • The sky puck is a total joke, I just got a replacement yesterday because the previous one wasn't working as its always freezing , contacted sky for almost 2 months and thy managed to change it via DPD. I tried to install it and set it up, but it's not working 17526968870431207523257422494829.jpg

     this is what comes up. Im so angry and frustrated about this .

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This message was authored by: MarkGoldsmith

Message posted on ‎16 Jul 2025 10:29 PM

Re: Puck

Posted by a Superuser, not a Sky employee. Find out more
@KelvinOsadolor wrote:
  • The sky puck is a total joke, I just got a replacement yesterday because the previous one wasn't working as its always freezing , contacted sky for almost 2 months and thy managed to change it via DPD. I tried to install it and set it up, but it's not working 17526968870431207523257422494829.jpg

     this is what comes up. Im so angry and frustrated about this .

So have you have the instructions outlined on that page? (https://www.sky.com/help/articles/sky-glass-software-error) 

Sky Stream, Sky Glass Air and Sky Broadband customer

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