This discussion topic has been answered Discussion topic: Puck turns off
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Message posted on 15 Mar 2024 01:03 PM
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I've read so many messages about the sky puck being turned off mine does the same I turned it on this morning got back its switched off it does this at times
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Message posted on 15 Mar 2024 01:55 PM
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@Jonathanphillip wrote:I've read so many messages about the sky puck being turned off mine does the same I turned it on this morning got back its switched off it does this at times
So the puck will go back into standby mode quite quickly, if you leave it on the home page or leave it paused on a live channel. You need to pick up the remote in order to reset the timer that controls this (apparently this is implemented due to energy saving requirements). What i have noticed is that on some of the apps, you can leave it paused for longer without the puck going back into standby. I'm guessing the system is still told its active if an app is open, which may be why it takes a lot longer for it to then go into standby mode.
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Message posted on 15 Mar 2024 01:55 PM
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@Jonathanphillip wrote:I've read so many messages about the sky puck being turned off mine does the same I turned it on this morning got back its switched off it does this at times
So the puck will go back into standby mode quite quickly, if you leave it on the home page or leave it paused on a live channel. You need to pick up the remote in order to reset the timer that controls this (apparently this is implemented due to energy saving requirements). What i have noticed is that on some of the apps, you can leave it paused for longer without the puck going back into standby. I'm guessing the system is still told its active if an app is open, which may be why it takes a lot longer for it to then go into standby mode.
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Message posted on 13 Oct 2024 05:39 PM
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Re: Puck turns off
Having same issues, but it's while I'm watching tele! I've was watching Sky Movies, half way through the film it turned off .. Absolutely ridiculous you can't turn off this stand by feature.
Message posted on 13 Oct 2024 05:52 PM
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Re: Puck turns off
I'm afraid it's too comply with environmental regulations and polices
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
Message posted on 13 Oct 2024 06:00 PM
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Re: Puck turns off
I get the default is to comply with regs, but as the owner and the person who pays the electricity bill, I should be able to override the setting. The system turning off while I'm watching it cos I haven't picked up the remote for 45mins is a joke! As soon as I can, good bye sky hello BT!
Message posted on 17 Dec 2024 09:31 PM
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Sky stream puck keeps Turing off
I've tried doing a reset but it keeps Turing off randomly, sometimes it's straight away sometimes after 10 minutes.
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