15 Mar 2024 01:03 PM
I've read so many messages about the sky puck being turned off mine does the same I turned it on this morning got back its switched off it does this at times
15 Mar 2024 01:55 PM
Posted by a Superuser, not a Sky employee. Find out more
@Jonathanphillip wrote:I've read so many messages about the sky puck being turned off mine does the same I turned it on this morning got back its switched off it does this at times
So the puck will go back into standby mode quite quickly, if you leave it on the home page or leave it paused on a live channel. You need to pick up the remote in order to reset the timer that controls this (apparently this is implemented due to energy saving requirements). What i have noticed is that on some of the apps, you can leave it paused for longer without the puck going back into standby. I'm guessing the system is still told its active if an app is open, which may be why it takes a lot longer for it to then go into standby mode.
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15 Mar 2024 01:55 PM
Posted by a Superuser, not a Sky employee. Find out more
@Jonathanphillip wrote:I've read so many messages about the sky puck being turned off mine does the same I turned it on this morning got back its switched off it does this at times
So the puck will go back into standby mode quite quickly, if you leave it on the home page or leave it paused on a live channel. You need to pick up the remote in order to reset the timer that controls this (apparently this is implemented due to energy saving requirements). What i have noticed is that on some of the apps, you can leave it paused for longer without the puck going back into standby. I'm guessing the system is still told its active if an app is open, which may be why it takes a lot longer for it to then go into standby mode.
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
13 Oct 2024 05:39 PM
Having same issues, but it's while I'm watching tele! I've was watching Sky Movies, half way through the film it turned off .. Absolutely ridiculous you can't turn off this stand by feature.
13 Oct 2024 05:52 PM
Posted by a Superuser, not a Sky employee. Find out moreI'm afraid it's too comply with environmental regulations and polices
13 Oct 2024 06:00 PM
I get the default is to comply with regs, but as the owner and the person who pays the electricity bill, I should be able to override the setting. The system turning off while I'm watching it cos I haven't picked up the remote for 45mins is a joke! As soon as I can, good bye sky hello BT!
17 Dec 2024 09:31 PM
I've tried doing a reset but it keeps Turing off randomly, sometimes it's straight away sometimes after 10 minutes.