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Discussion topic: Puck turns off

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This message was authored by Jonathanphillip This message was authored by: Jonathanphillip

Puck turns off

I've read so many messages about the sky puck being turned off mine does the same  I turned it on this morning got back its switched off it does this at times 


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Puck turns off

Posted by a Superuser, not a Sky employee. Find out more

@Jonathanphillip wrote:

I've read so many messages about the sky puck being turned off mine does the same  I turned it on this morning got back its switched off it does this at times 


So the puck will go back into standby mode quite quickly, if you leave it on the home page or leave it paused on a live channel. You need to pick up the remote in order to reset the timer that controls this (apparently this is implemented due to energy saving requirements). What i have noticed is that on some of the apps, you can leave it paused for longer without the puck going back into standby. I'm guessing the system is still told its active if an app is open, which may be why it takes a lot longer for it to then go into standby mode.

Sky Stream and Sky Broadband customer

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Puck turns off

Posted by a Superuser, not a Sky employee. Find out more

@Jonathanphillip wrote:

I've read so many messages about the sky puck being turned off mine does the same  I turned it on this morning got back its switched off it does this at times 


So the puck will go back into standby mode quite quickly, if you leave it on the home page or leave it paused on a live channel. You need to pick up the remote in order to reset the timer that controls this (apparently this is implemented due to energy saving requirements). What i have noticed is that on some of the apps, you can leave it paused for longer without the puck going back into standby. I'm guessing the system is still told its active if an app is open, which may be why it takes a lot longer for it to then go into standby mode.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by NeilF75 This message was authored by: NeilF75

Re: Puck turns off

Having same issues, but it's while I'm watching tele! I've was watching Sky Movies, half way through the film it turned off .. Absolutely ridiculous you can't turn off this stand by feature. 

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Puck turns off

Posted by a Superuser, not a Sky employee. Find out more

I'm afraid it's too comply with environmental regulations and polices 

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43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.
This message was authored by NeilF75 This message was authored by: NeilF75

Re: Puck turns off

I get the default is to comply with regs, but as the owner and the person who pays the electricity bill, I should be able to override the setting. The system turning off while I'm watching it cos I haven't picked up the remote for 45mins is a joke! As soon as I can, good bye sky hello BT!

This message was authored by RB40 This message was authored by: RB40

Sky stream puck keeps Turing off

I've tried doing a reset but it keeps Turing off randomly, sometimes it's straight away sometimes after 10 minutes.

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