Puck turns off

[Rocket2364]

I am at the end of my tether with this Sky puck.

Things on my playlist won't play at all. They show the title then disappear

When I am watching other programmes the whole thing turns off at times.

We are in our late 70's and are not very tech savvy but we just want to watch 

some nice programmes without fighting with this ridiculous box.

I wish I had never left Virgin, except they continuously raised the prices

despite us having a minimal package.

[Chrisee]

@Rocket2364 your puck should not be turning off on its own so you need to chst to Sky. You shouldbe invited to chst online through the forum in the morning - a chst icon will pop up but if you prefer give Sky a call. 

[Addie15]

Hi there, Rocket2364.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help please let us know so we can re-escalate this for you. Thanks.