Puck to samsung connection

[DH57]

Hi I am attempting to connect my puck to a 32" Samsung TV, if I do a hard reset 

• Turn everything off for 10 minutes 
• Unplug HDMI lead
• Turn on TV and then puck
• Plug HDMI lead back in
• Voila perfect picture 
• Turn off puck and TV
• Leave for a few hours and coloured lines

I have tried puck on our other samsung tv's with no problem.I have had the first TV replaced with a new one still no picture. I have spoken to Samsung support and no one seems to know what the problem is. I have a feeling it's something to do with the settings on either one or both products?? Can anyone help as I am losing the will to live at the moment.  🤣

[LJB-C]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141