Maintenence

[SlenderRobert]

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@Wallyish wrote:

Trying to get sky stream up and running. Its froze on the updating software. Any ideas.

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Look down the page on this forum - several others have experienced this. The solution is given on one of the existing threads. 

[yarrakid]

Hi

I'm new to Sky Glass and the stream service.  I got my new TV which is setup and is brilliant. 

Sooo now the big question.  I have an extra puck for upstairs TV.  However I'm having issues trying to update the software.  It says it will take only a moment.  An hour in and its going no where fast on 0%.  So what's wrong any clues?.  I am running via an extender which works fine with other units like Amazon fire tv.  But not this how do I get this little thing moving in the right direction?.

Please any advise or pointers would greater received.

TIA  Simon

[SlenderRobert]

@yarrakid 

Look at post 3 in this thread:

https://helpforum.sky.com/t5/Glass-Stream/Stream-puck-software-stuck-at-0/td-p/4294418 

[Tom-W19]

Hi Jont12345

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[LeBrun8099]

All fixed, followed the guidance on the sky pages: total disconnection and then reconnect with power holding down power button; lights flashed lots of colours and the system reset and downloaded updates etc now working. 

[Jonno997]

I am also having this issue and it is stuck on 0%. Infuriating

[Tim+Adams]

Hi @Jonno997 

Try the information on the following link, select the top option "'Updating software' screen stuck at 0%"

https://www.sky.com/help/articles/setting-up-sky-glass-help

Thanks,

Tim