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Discussion topic: Puck return

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Avatar for Rochdaleguy
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This message was authored by: Rochdaleguy

Message posted on ‎10 Mar 2026 02:02 PM

Puck return

I have received an email asking me to return my puck. No idea why.

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎10 Mar 2026 02:07 PM

Re: Puck return

Posted by a Superuser, not a Sky employee. Find out more

@Rochdaleguy  Your post has been moved from the Sky+ Board as you don't have Sky + you have Sky Stream, the 2 are completely different platforms.

 

Have you cancelled your subscription or Whole Home Subscription?

 

Did you order Sky Stream after February 2023?

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Dazzasky

Message posted on ‎10 Mar 2026 02:31 PM

Re: Puck return

Posted by a Superuser, not a Sky employee. Find out more
@Rochdaleguy wrote:

I have received an email asking me to return my puck. No idea why.

Hi @Rochdaleguy 

I have escalated your post to Sky. Keep an eye out for a blue chat bubble.

https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

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