Puck problems

[Acki]

I keep getting the 

"let's try that again" message.it says press 🏠 to refresh your connection..each time I press it goes back to the error message.i have turned everything in and off numerous times and this still happens.i was able to watch sky sports news for all of 5 minutes before this problem happened yet again.

if i press for settings,again it comes back to the "let's try that again" message 

[lainys]

Hi there Acki, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141