Sky Puck - poor connection quality

[JimmyPee]

We have recently stated using the Sky Puck. Tonight we are unable to watch apps or channels. I have restarted multiple time, checked and reset router and now connected with an Ethernet cable but still not working. Internet working fine on all other devices

[18gem]

I am having the same problem since it was installed on Thursday 26th. I called customer service who told me to do a factory reset, having already gone through the unplug mentod reset 4 times.  The factory reset worked for a day  BUT the next day I had the same problem, and the porblem continues. I have to factory reset every day .  Still trying to get a hold of someone in complaints. ???

It does say there is a problem with the device connecting to my wifi which has a strong signal.  Hope this info helps

[Stephen+Mourton]

There are two main reasons these things happen. Firstly a poor internet speed, go to the Help section on Netflix where you will find a speed test, try that and report back.  The other reason is the positioning of the puck.  I should stand alone with nothing touching it and at least six inches of space around it.  Try repositioning it and see if that helps.

[18gem]

Thank you for your reply. I have just this second arranged for a cancellation of contract. Sky admitted that they are not fully up to speed with accessibility user needs despite what their policy says . Good news is I now have a strong WiFi and tv situation sorted with another provider. Yes the signal was poor. Finally found that out today . Thank you everyone who helped these last few days . I do miss sky but alas no more. 

[18gem]

Oh and yes the position of the puck was at one end of the house and router at the other... blockage in way of signal .. my internal walls . Best of luck and thank you again