Puck problem

[Joby1]

Hi my puck has started to not come on with the remote. If I press button on puck it comes on and I can then use the remote to access everything. Once on I can turn on and off with the remote. If I then turn it off for 30 minutes I have the same problem again. I cant see its a remote fault as its fine once its on. Not sure what to do. Anyone else had this problem?

[Anonymous]

Is HDMI control enabled in settings > start up?

[Joby1]

Yes it is. Its worked fine for nearly 2 years just having problem this last week

[Anonymous]

Very odd. Have you tried restarting the puck?

1. Go to Settings
2. System management
3. Resets & updates
4. Restart device

[Jporch316]

@Joby1 

I would try pulling the plug on both the Tv and the puck for a few minutes 

[Joby1]

Hi Andrew I've just done what you said  it worked then I tried it later and it's not working again.

Hi Jporch I  have done this it works straightaway but not after a break

V bizarre

[Jporch316]

@Joby1 

Try resetting the sky remote 

The remote can be reset and paired again following these steps;

1.   Press and hold 7 and 9 together on your Sky remote for three seconds.
2.   Press and hold 4 and 6 together for three seconds.
3.   Press and hold 1 and 3 together for three seconds and follow the on-screen instructions.

[Joby1]

Hi yes I did that one too

[Jporch316]

@Joby1 

I have  escalated your luck to the online sky community support team 

please look out for an invitation to chat with them 

[Joby1]

Fab thanks for your help

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Joby1.