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Discussion topic: Puck problem

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This message was authored by: vazzer

Message posted on ‎17 Sep 2024 09:20 AM

Puck problem

My puck keeps needing to be switched on and off to stop buffering. Happening more and more .do I need a new one
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This message was authored by: GD1

Message posted on ‎17 Sep 2024 10:53 AM

Re: Puck problem

Posted by a Superuser, not a Sky employee. Find out more

@vazzer  What speed is your broadband?   How is your puck connected to your router?

 

Open the Netflix app on the puck, go to Get Help and run  the connection test.  What speed is being reported?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: PaulaB1

Message posted on ‎17 Sep 2024 08:40 PM

Re: Puck problem

Mines the same, driving me mad, paying for sports but won't open just goes to a blue screen then back to choose the game. Speed showing 63.66mbps.
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This message was authored by: Exiled-in-HH

Message posted on ‎18 Sep 2024 01:12 PM

Re: Puck problem

@PaulaB1 wrote:
Mines the same, driving me mad, paying for sports but won't open just goes to a blue screen then back to choose the game. Speed showing 63.66mbps.

Is your issue with Sky Sports+ additional streams?

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