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Discussion topic: Puck not working

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Avatar for Dw56
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This message was authored by: Dw56

Message posted on ‎09 Dec 2025 04:07 PM

Puck not working

Puck will not switch on with remote

 

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Avatar for BenJoBanjo
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This message was authored by: BenJoBanjo

Message posted on ‎09 Dec 2025 05:01 PM

Re: Puck not working

@Dw56 wrote:

Puck will not switch on with remote

 

Checked the batteries in the remote?

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This message was authored by: lettice

Message posted on ‎09 Dec 2025 05:25 PM - last edited: ‎09 Dec 2025 05:27 PM

Re: Puck not working

Posted by a Superuser, not a Sky employee. Find out more

Have a read of this Sky help article, namely doing the recovery procedure on step 4;

 

You may also have to repair your remote as in step 2.

 

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-tv/articles...

 

 

 

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This message was authored by: Markr5

Message posted on ‎06 Jan 2026 05:11 PM

Re: Puck not working

My puck has lights, the tv is getting the signal, the volume works on the remote but it's a black screen 

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This message was authored by: Markr5

Message posted on ‎06 Jan 2026 05:13 PM

Re: Puck not working

Could I get a replacement? Is there a number to call ? 

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This message was authored by: Fothergill1

Message posted on ‎06 Jan 2026 05:52 PM

Re: Puck not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Markr5  The forums filters will block phone numbers for security reasons but the following link provides various Sky phone numbers: https://www.sky.com/help/articles/viewing-help

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