Discussion topic: Puck not working

This message was authored by: Dw56 · ‎09 Dec 2025

Puck will not switch on with remote

This message was authored by: BenJoBanjo · ‎09 Dec 2025

@Dw56 wrote:
Puck will not switch on with remote

Checked the batteries in the remote?

This message was authored by: lettice · ‎09 Dec 2025

Have a read of this Sky help article, namely doing the recovery procedure on step 4;

You may also have to repair your remote as in step 2.

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-tv/articles...

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This message was authored by: Markr5 · ‎06 Jan 2026

My puck has lights, the tv is getting the signal, the volume works on the remote but it's a black screen

This message was authored by: Markr5 · ‎06 Jan 2026

Could I get a replacement? Is there a number to call ?

This message was authored by: Fothergill1 · ‎06 Jan 2026

Hi @Markr5 The forums filters will block phone numbers for security reasons but the following link provides various Sky phone numbers: https://www.sky.com/help/articles/viewing-help

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Discussion topic: Puck not working

Puck not working

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