Puck not working, can’t get into my account, get an error message

[Jo140]

Neither my remote nor puck were working, tried to reboot the puck but couldn't get into my account to enter activation code, kept getting an error - oops there is a problem, please call us.  Tried calling but couldn't get it resolved

[PawsAndTalions]

Was there any message when you power it on? Or is there no input at all? 

Thanks - Paws

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2021
with: Sky VIP - Silver | Sky Streaming Puck - Sharp TV| Sky Mobile - IPhone 14

[Exiled-in-HH]

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@Jo140 wrote:

Neither my remote nor puck were working, tried to reboot the puck but couldn't get into my account to enter activation code, kept getting an error - oops there is a problem, please call us.  Tried calling but couldn't get it resolved

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@Jo140 Did you talk to the autobot or a human ... if human what did they advise?