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Discussion topic: Puck keeps freezing

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This message was authored by: JasonH2

Message posted on ‎23 Jun 2024 02:08 PM

Puck keeps freezing

Sky puck keeps freezing I'm having to unplug and reboot for it to be used again it has been intermittent but is getting worse 

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎23 Jun 2024 05:08 PM

Re: Puck keeps freezing

Posted by a Superuser, not a Sky employee. Find out more

Hi @JasonH2 

 

What's your broadband speed? Glass and Stream needs 25Mbps for HD and 30Mbps for UHD. Also the connection between your puck and your router needs to be stable. If your WiFi is marginal or keeps changing parameters you may find connect via eithernet (and turning WiFi off in the settings) or homeplugs providers more stability.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: JasonH2

Message posted on ‎23 Jun 2024 07:34 PM

Re: Puck keeps freezing

I have 900 mb broadband which gives about 500-600 over WiFi don't seem to have the problem on our other pick which is further from WiFi but don't watch uhd on other puck 

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