Puck installation PIN issue

[PaulMcPherson]

Hi, I'm installing a new puck and I've paired the code with my Sky account and on the next screen I'm being asked for my pin which I've entered correctly but it keeps rejecting anything I enter.

It always remains at 0 of 3 attempts regardless of how many times I key a pin in.

I've reset the pin & reset the puck with the power off and on button held down with power on again but I keep ending up with the same issue.

[Fothergill1]

@PaulMcPherson  Welcome to the forum. You appear to have tried the obvious so to get you some help with this I have escalated your post to the Sky Community Messaging Team who will send you an invitation for an online chat.

The link below explains how the procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed.  Note replies from Sky are not instant so you will need to regularly check the chat thread.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @PaulMcPherson  an invite to chat.

[PaulMcPherson · Accepted solution]

Thank you. A Sky tech helped me get sorted. Rather than the physical reset by holding down the power button when plugging in, id to do as much of the set up as possible without the pin and used the on screen sky menu to reset it which solved everything.

i appreciate the help

[Exiled-in-HH]

@PaulMcPherson you should mark that as an answer but add more detail😉

[Huss2]

@PaulMcPherson Hi Paul, I'm having the same issue. They sent me a new puck yesterday but still excat same issue. I'm stuckmon incorrect pin. Sky have been really unhelpful thus far and it seems an age to get help. Can you describe your steps in detail so i can try it out? Thank you. 

[Adrina888]

Help I'm having exactly the same issue and currently stuck on incorrect pin screen even though I've reset it twice and know what it is. Always says attempt 0 of 3