Puck drops WiFi connection using BT smart hub

[MjP21]

Every time I click the home button to activate any one of the two pucks, I have to go to settings / network and wait for the puck to connect to my WiFi (BT).  

Network Standby is ON and Overnight power saving is OFF - but still it happens.

Sky, please solve this very annoying issue with your Puck!

[Fothergill1]

@MjP21  You are not addressing Sky on this customer help forum.  I can see you have already checked your settings which would appear to be the optimal settings yet the issue has not been resolved.

You could also try rebooting the troublesome puck by switching it off at the plug socket and waiting a minute before switching it back on again.  It will then take about a minute to reboot. This will often resolve minor software glitches.

Let me know if that doesn't help and I will escalate your post to the Community Messaging Team for an online chat.  Alternatively, if you prefer you can call them direct for a phone conversation.

[Nigelb1972]

I was with BT not so long ago and had no issues with connectivity either via WiFi or Ethernet. How far away from the hub is the puck? Also, can you run a speed test from within the Netflix app as this will show the connection speed that the puck is recieving.

[MjP21]

I have tried rebooting the puck several times and resetting the network but the problem persists.
I also ran Netflix network test and the puck receiving speed is 65.5 which seems ok.  The puck is situated 8ft from the router and seems to be the only equipment in the house that has an issue connecting.
This morning trying to watch Sky News and get to the channel which then says "please wait while program loads" and then switches back to where I select the channel.  Rebooted the puck again and it is now connected ok.  But I don't want to have to do this every time I want to watch my tv via this puck.

[MjP21]

Tried that, Netflix shows all is ok with the speed of 65.5