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Discussion topic: Puck being temperamental

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This message was authored by: Whiskers24

Puck being temperamental

Anyone else have problems with their puck as in constantly getting 'technical issues' wand the channel not being able to load and also the sound just randomly disappearing? Only way I get it all back is to keep going back into system management and doing a reset.

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This message was authored by: BenJoBanjo

Re: Puck being temperamental


@Whiskers24 wrote:

Anyone else have problems with their puck as in constantly getting 'technical issues' wand the channel not being able to load and also the sound just randomly disappearing? Only way I get it all back is to keep going back into system management and doing a reset.


It's probably one of the most commonly reported issues on here. 

Sky Stream relies entirely on a constant fast and stable broadband connection of at least 25Mbps. Have you checked the speed your puck is actually receiving? To do this, open the Netflix app, navigate to the get help menu at the top left and run a network check. 

If you cannot provide a good enough broadband connection to your puck then you'll likely continue to have issues. 

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