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Message posted on ‎16 Dec 2025 07:11 PM

Puck Return

I returned my Sky Puck some 2 weeks ago, unused as I feel it was missold to me. I paid £39.95 but still have not received a refund. How long is this supposed to take? 

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This message was authored by: GD1 Answer

Message posted on ‎16 Dec 2025 07:46 PM

Re: Puck Return

Posted by a Superuser, not a Sky employee. Find out more

@DRM3  You paid an activation fee, if you have been specifically been told it would be refunded you will need to call Sky.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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Avatar for GD1
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Superuser
This message was authored by: GD1 Answer

Message posted on ‎16 Dec 2025 07:46 PM

Re: Puck Return

Posted by a Superuser, not a Sky employee. Find out more

@DRM3  You paid an activation fee, if you have been specifically been told it would be refunded you will need to call Sky.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: mikealanr

Message posted on ‎16 Dec 2025 09:21 PM

Re: Puck Return

Posted by a Superuser, not a Sky employee. Find out more

Hi @DRM3 

 

In addition to the reply from @GD1, sky can take up to 40 days to process a refund.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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