Puck Issue

[Sam227]

I am experiencing an issue with my sky puck.  It will not turn on unless I unplug the power and reconnect again.  The light flashes for about 10 seconds then switches itself off.  

I called the help desk and after 50mins they told me I need a new power cable.  Has anyone experienced the same issue and if so what was the resolution please?

Thanks in advance.

[Anonymous]

I've not experienced this. It sounds faulty. Did they say they were sending out a replacement cable for you?

[Sam227]

They said as it is out of warranty I need to purchase my own.

[Anonymous]

Ah, did you get it before 23rd February 2023? Before then people owned their pucks, but now they're leased and they should replace it for free if it's problematic.

[Sam227]

I did not realise this - good to know thx.  I may end up going down the leasing option now as I think the puck is faulty and may not be fixable.

Thanks