Problems with my sky puck

[Michaelahall]

Hello I have been having problems with my sky puck loading anything apart from YouTube 

[BenJoBanjo]

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@Michaelahall wrote:

Hello I have been having problems with my sky puck loading anything apart from YouTube 

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Have you checked your broadband connection? Tried rebooting the puck?

Find the speed your puck is actually receiving by opening the Netflix app, navigate to the get help menu and run a network check. 

A Stream puck needs a constant and stable connection to Sky's servers to function. That speed needs to be a minumum of 25Mbps ideally. 

[Michaelahall]

I've checked all

of that and the connection is perfectly fine 

[BenJoBanjo]

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@Michaelahall wrote:

I've checked all

of that and the connection is perfectly fine 

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Are you connected via WiFi or ethernet?