Initial Set Up

[AnnMD86]

 

 

Set up broadband fine this morning however cannot Set up TV - try linking account with activation code but nothing happens (see screenshot of the outcome of putting code in - we don't have glass TV so I don't know what it means) and then the TV a set up just sends me back to the beginning of the TV stream set up again??? The bot says I have not active TV subscription and I cannot speak with a human?! Please help 

[BenJoBanjo]

@AnnMD86 

It's possible you've been sent a refurbished puck which wasn't completely factory reset after its previous owner. 

Try following the troubleshooting on this page and see if it can help clear the issue and get you connected:

https://www.sky.com/help/sky-tv/sky-tv-stream/setting-up-sky-stream/articles/setting-up-sky-glass-he...