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Message posted on ‎19 Apr 2024 10:33 AM

Problems with Sky puck remote

I can switch my tv off but then it cones straight back in again with a Check Device Power message. There are then 3 option, power on, connection guide and source but unfortunately the remote won't let me choose any of them. 

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Message posted on ‎19 Apr 2024 11:36 AM

Re: Problems with Sky puck remote

Posted by a Superuser, not a Sky employee. Find out more

@JDS365  Welcome to the forum.  The screen you are seeing with the Check device power etc is what you will get when you have turned off the puck but not your TV.  I get this if I don't hold the power button for long enough to turn everything of at once.

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Message posted on ‎19 Apr 2024 10:53 AM - last edited: ‎19 Apr 2024 10:56 AM

Re: Problems with Sky puck remote

Posted by a Superuser, not a Sky employee. Find out more

Assume you are trying the turn the Sky Stream puck  and TV off ( into standby) together?

You need to keep the Sky Stream remote power button pressed for at least three seconds for the Sky Stream puck and your TV to go into standby.

Just a quick press, will just put the SKy Stream puck into standby, not your TV.

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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This message was authored by: Fothergill1 Answer

Message posted on ‎19 Apr 2024 11:36 AM

Re: Problems with Sky puck remote

Posted by a Superuser, not a Sky employee. Find out more

@JDS365  Welcome to the forum.  The screen you are seeing with the Check device power etc is what you will get when you have turned off the puck but not your TV.  I get this if I don't hold the power button for long enough to turn everything of at once.

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If it has helped please give it a "Like"
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This message was authored by: JDS365

Message posted on ‎19 Apr 2024 12:17 PM

Re: Problems with Sky puck remote

Thank you for your prompt reply. All good now!  

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