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Discussion topic: Problems with Sky puck remote

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This message was authored by JDS365 This message was authored by: JDS365

Problems with Sky puck remote

I can switch my tv off but then it cones straight back in again with a Check Device Power message. There are then 3 option, power on, connection guide and source but unfortunately the remote won't let me choose any of them. 


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This message was authored by Fothergill1 This message was authored by: Fothergill1 Answer

Re: Problems with Sky puck remote

Posted by a Superuser, not a Sky employee. Find out more

@JDS365  Welcome to the forum.  The screen you are seeing with the Check device power etc is what you will get when you have turned off the puck but not your TV.  I get this if I don't hold the power button for long enough to turn everything of at once.

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This message was authored by lettice This message was authored by: lettice

Re: Problems with Sky puck remote

Posted by a Superuser, not a Sky employee. Find out more

Assume you are trying the turn the Sky Stream puck  and TV off ( into standby) together?

You need to keep the Sky Stream remote power button pressed for at least three seconds for the Sky Stream puck and your TV to go into standby.

Just a quick press, will just put the SKy Stream puck into standby, not your TV.

 

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
This message was authored by Fothergill1 This message was authored by: Fothergill1 Answer

Re: Problems with Sky puck remote

Posted by a Superuser, not a Sky employee. Find out more

@JDS365  Welcome to the forum.  The screen you are seeing with the Check device power etc is what you will get when you have turned off the puck but not your TV.  I get this if I don't hold the power button for long enough to turn everything of at once.

------------------------------------------
If my post has solved your issue please mark as an "Answer"
If it has helped please give it a "Like"
JDS365
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This message was authored by JDS365 This message was authored by: JDS365

Re: Problems with Sky puck remote

Thank you for your prompt reply. All good now!  

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